Just the FAQs!

We've put together this collection of Frequently Asked Questions relating to the Business Office. While we've attempted to cover a variety of subjects, if you have additional questions or suggestions, please contact us!

Table of Contents

    Bills
    Budget Process
    e-Cashier Tuition Payment Plan
    Funds or Materials Requests, Checks and Employee Travel Reports
    Purchase Orders


Bills:

Budget Process:

  • I thought the terms index number and account (code) were used interchangeably for the same field. What's the difference?
  • Can you provide me some examples of frequently used account codes?
  • How do I find the transactions that make up my current charges without sifting through all of the encumbrance, invoice, and purchase order activity?
  • When filling in the Operating Budget Transfer Request Form, the document total at the bottom is double the amount that I am moving. Is this correct?
  • How do I reduce the amount of an open purchase order?
  • How do I increase the amount of an open purchase order?
  • What is the best source of information for verifying operating budget funds availability?
  • I am purchasing lab/office/computer equipment/furniture/contracted building or renovation services. Since this may be considered a capital item, who can I contact to assist in identifying the proper account code?
  • Why was my budget charged for freight (75070, FO-Freight) when I didn't approve the charge?
  • Why was my budget charged a different amount than what the purchase order was for? (i.e., why did $2,150.00 hit my budget when the purchase order was for $2,000.00?)
  • Why didn’t the amount charged on my travel card post against my budget?
  • You haven't addressed a Budget question I still have. Is there additional information I can access?
     

Nelnet Business Solutions (NBS) e-Cashier Tuition Payment Plan: 
Avoid the line... pay online!

Funds Or Materials Requests, Checks and Employee Travel Reports

Purchase Orders:


When will I receive my bill?

Bills are generated four weeks prior to the start of each academic term. We will e-mail you a notice via your Kettering e-mail address when your bill is ready to view on Banner Web/Self Service.

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When are bills due?

All tuition and fees minus any financial aid are due the first day of classes.

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When are late fees charged to student accounts?

A late fee of $300 will be assessed if your account is not settled by 4:00 p.m. on Friday the fourth week of each academic term.

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Why wasn't all my financial aid reflected on my bill?

The bill should reflect all your anticipated financial aid. If any is missing, contact your financial aid representative (or their main number at 1-800-955-4464 x7859) to determine the reason. It may be that a required piece of information wasn't included on or with your form, or they haven't received the form. Whatever the cause, it should be corrected as soon as possible.

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What do I do if my financial aid hasn't arrived by the start of classes?

Some financial aid may not arrive until the end of the first month of classes. However, you should check with the Financial Aid office to make sure there are no problems with your paperwork. To avoid unnecessary late fees, they'll assist you in completing a deferment form that you should bring to the Student Accounts office. You should check with Student Accounts by the end of the deferment period (usually 30 days, noted on the form) to make sure the aid has arrived and been posted to your account.

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My financial aid covered tuition in full and a portion of my living expenses. How do I get the overpayment amount from my account?

Contact the Student Accounts office (1-800-955-4464 x9552 or studentaccounts@kettering.edu), specifying the amount you want, your name and student ID number. On a regular weekly schedule, checks are ready for pick-up from the Student Accounts office (2-312 CC) Monday through Friday between 9:00 a.m. and 4:00 p.m. for those requests received by the prior Tuesday. We will mail any student refund check not picked up within one week to the address printed on your check.

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My financial aid covered tuition in full and book expenses. How do I use the aid to purchase books?

Stop in either the Student Accounts or Financial Aid offices and request a Funds or Materials Request which serves as a book voucher. You can use the voucher the same day it's issued for books and class supplies in the university's bookstore. Bookstore vouchers are issued and valid through Friday of second week.

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I thought the terms index number and account (code) were used interchangeably for the same field. What's the difference?

Basically, the operating index number for a department is a 6-digit number that begins with a "2" or “4.” For example, the Business Office is 262000, etc. Designated funds and restricted funds indexes begin with a "0," "3," "5," or "9."

The account code is generally a 5-digit number that indicate the type of charge applied to the index, i.e. account code 71010 is "Supplies" and 74080 is "Travel-Training." In the past, most documents have been presented to the Business Office for processing with only an index listed on the form and we had added the account code.

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Can you provide me some examples of frequently used account codes?
 
In an effort to simplify the budgeting process, we have reduced the number of budget codes that you have to manage by consolidating redundant and unnecessary detail, effective July 1, 2012. The account code is the last five digits which indicate the type of charge, i.e. account code 71010 is "Supplies" and 74080 is "Travel- Conference Fees & Registration." These two categories alone, supplies and travel, have been reduced to five but previously combined for 35 account codes!
 
For a quick reference, we provide this list of expense account codes with basic descriptions. If you have questions, please contact Mike Parkhurst for assistance at mparkhur@kettering.edu or x9784.

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How do I find the transactions that make up my current charges without sifting through all of the encumbrance, invoice, and purchase order activity?
 
On FGIBDST, in the YTD Activity column, left click your cursor on the account code amount you are researching and then choose “Transaction Detail Information” from the Options menu at the top of the page. This will bring up only the expense transactions that make up the total amount, removing the other activity.

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When filling in the Operating Budget Transfer Request Form, the document total at the bottom is double the amount that I am moving. Is this correct?
 
Yes. The document total is a sum total of the entries that need to be made to complete the budget transfers. Since one entry moves the amount from one account code and a second entry moves the amount to the other account code, the document total will be double the amount you are transferring.

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How do I reduce the amount of an open purchase order?
 
E-mail the request to purchasing@kettering.edu; please include the PO number, vendor name and the amount you wish to change on the purchase order. The Purchasing department will reply to your e-mail as confirmation the change has been completed.

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How do I increase the amount of an open purchase order?
 
E-mail the request to purchasing@kettering.edu; include the PO number, vendor name and the amount you wish to change on the purchase order. Please remember that an authorized signer for the index needs to request the increase. The Purchasing department will reply to your e-mail as confirmation the change has been completed.

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What is the best source of information for verifying operating budget funds availability?
 
The online Banner Organizational Budget Status form (FGIBDST) is the best source of information for verifying funds availability since the information is current. Please consider any paperwork that you have submitted but has not yet been posted to Banner.

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I am purchasing lab/office/computer equipment/furniture/contracted building or renovation services. Since this may be considered a capital item, who can I contact to assist in identifying the proper account code?

Capital items $5,000 or greater usually require special account codes designating the type of asset. Contact Paul Gratsch or Diane Conley with the details of your purchase and we will assist you in determining which account code to use. You will then need to submit an Operating Budget Transfer Request Form to Mike Parkhurst (or budget@kettering.edu) to reallocate funds to the designated capital account code.

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Why was my budget charged for freight (75070, FO-Freight) when I didn't approve the charge?

Your approval on the Sundry Shipper for material shipped from your department to another destination is authorization to charge freight (UPS, FedEx, etc.) to your budget.  Shipping charges for packages can be determined by Operational Services prior to shipment. Questions regarding shipping should be directed to Operation Services at x9720.

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Why was my budget charged a different amount than what the purchase order was for? (i.e., why did $2,150.00 hit my budget when the purchase order was for $2,000.00?)
 
When Accounts Payable matched the invoice to the purchase order, the item was for $2,000.00, but there was a freight charge of $150.00 that had to be added for payment. There will be freight charges on the majority of all invoices processed. Please make sure to have enough budget available remaining on your expense account codes to cover any freight and shipping charges. When soliciting quotes from vendors, request they include estimated freight charges if applicable. Other potential vendor charges include fuel charges, handling charges, hazardous material charges, or sales tax if applicable.

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Why didn’t the amount charged on my travel card post against my budget?

Any amount charged on your travel card is considered a cash advance and needs to be accounted for by submitting your travel card statements with receipts as outlined in the travel policy.  Your budget will be charged once your travel card statements are processed. 

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You haven't addressed a Budget question I still have. Is there additional information I can access?
 
The original detailed budget procedures memo shared with managers and their budget designees is available on Blackboard under MY FILES - Institution Content - Business Office - Memos - BudgetDetailedProceduresMemo10-14-2011.pdf at https://blackboard.kettering.edu/bbcswebdav/xid-667853_4.
 
While we've attempted to cover a variety of frequently asked questions, if you have additional questions or suggestions, please contact the specific department (Accounting, Accounts Payable, Purchasing, or Student Accounts). See the Business Office Contact List.
 
Should you have questions about the budget process or new procedures, contact Michael Parkhurst, Budget Analyst, at x9784 or budget@kettering.edu.


What is the NBS/FACTS e-Cashier Tuition Payment Plan?

e-Cashier gives you a convenient, interest-free way to budget education expenses. Instead of having to pay the tuition at the beginning of each term or going into debt, you may budget tuition and other expenses over equal monthly payments per term (see also "How do I determine the amount I can budget through the plan?") through NBS. Because e-Cashier is not a loan program, there is no debt, no credit search, and no interest or finance charge accessed by NBS on the unpaid balance. The only cost is a $25 per term non-refundable enrollment fee to enroll in a payment plan, and 2.5% convenience fee if you select the credit card option.

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Why did we move to an outsourced payment plan program?

We have chosen to team with NBS, a full service tuition management company that utilizes 21st century technology to collect tuition payments and provides immediate real-time student payment information.

The NBS plan helps support enrollment and retention by enabling students and families to more easily pay for college.

"We're pleased with our association with Nelnet Business Solutions. Our accounts receivable process had become complicated and time consuming and implementing the NBS plan has really smoothed out the process. We are pleased with the information management capabilities that we've gained through NBS."
- Susan Bolt
  former Vice President for Administration & Finance
  Kettering University

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Who is Nelnet Business Solutions (NBS)?

Nellnet Business Solutions (NBS, formerly known as FACTS Management Company), in business since 1986, serves over 3,500 institutions across the United States. They provide tuition management for you and Kettering University through an automated collection service, and are the most widely used and recommended tuition collection services among parochial and private schools in the United States.

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How does the plan work?

Once a family's financial need has been determined and the amount of tuition owed calculated, the task of collecting and processing tuition payments is handled through a savings, checking, or credit card account that you select during the enrollment process. The NBS plan features automatic payments, secure SSL electronic data interchange and real-time data links to automatically transfer these payments to Kettering University's bank account. With NBS there are no old-fashioned coupon books or billing statements.

As you complete your agreement online, we want to make sure that it is a private and secure connection. The sign up process for making payments to NBS on behalf of Kettering University is handled on a secure Web server certified by Thawte, a Verisign Company. The NBS system and services are certified for compliance with the security requirements of all major credit card associations.

You, in effect, authorize your bank to transfer payments from your savings, checking, or credit card account to NBS (similar to the technology used by automatic payroll deposits at many businesses). Enrolling in the plan does not allow NBS unauthorized access to your account.

NBS e-Cashier is compatible with Microsoft Internet Explorer 7.x and above, or Mozilla Firefox 2.5 and above.

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Over how many months can I spread payments?

Depending upon when you enroll in the plan, your charges can be divided into as many as 6 monthly payments.

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What is the Access Code?

To help protect your privacy, NBS asks the person responsible for the payments to create an access code. If you should call into NBS inquiring about your NBS agreement or inquire online through My FACTS Account, you will be required to verify your Access Code. If you do not create an access code on your NBS agreement, one will be randomly assigned to you. Your Access Code will be identified on your NBS Confirmation Notification. Please remember to keep a copy of your confirmation notification.

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How do I determine the amount I can budget through the plan?

Determine all your educational expenses (include tuition and fees, but exclude books and personal expenses). Deduct any credits, deposits or payments you have made (include scholarships, grants, loans, and any other financial aid). The balance is the amount due to Kettering University. You may budget all or a portion of this amount through NBS.

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Is there a fee to make a one-time payment in full through Nelnet/Facts?

No, there is no fee to place a one-time payment for tuition that will be processed immediately through ACH (automatic bank withdrawal). If you choose a one-time payment for tuition that you would like to place on a credit card (AMEX, Discover or MasterCard) a 2.5% convenience fee applies.

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Is there a fee to make monthly payments through the NBS/Facts e-Cashier Tuition Payment Plan?

Yes, the only cost is a $25 per term non-refundable enrollment fee to enroll in a payment plan, and 2.5% convenience fee if you select the credit card option. If you select the ACH option, the convenience fee does not apply.

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How do I sign up for the plan?

Kettering University's Student Accounts office distributes literature regarding the program to incoming undergraduate students as part of your multi-departmental information packet, and to returning undergraduate students as part of your Student Accounts office information packet. You should complete the Budget Worksheet prior to completing the NBS Agreement Form (see also "How do I determine the amount I can budget through the plan?").

To learn more about e-Cashier, select the plan which matches your student status:

Please have the following information ready to complete the Agreement Form:

- the amount you will budget through the plan
- your student ID assigned by Kettering University
- the name, address, and account information of the person responsible for making the payments

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What forms of payments does NBS accept?

You may budget your tuition and fees through automatic clearinghouse (ACH) bank payments you authorize through your savings, checking, or credit card account. If you elect the credit card option, your monthly payment along with a 2.5% convenience fee will be automatically charged to the credit card you designate.

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Can I pay by phone with NBS?

In accordance with the Terms & Conditions of your NBS agreement, payments are processed electronically. NBS does not accept payments by phone.

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When will payments begin?

When your agreement is processed by NBS, they will send you a letter or e-mail confirming the agreement, listing the monthly payment amount and when payments begin. The notification also serves as a reminder that a $25.00 per term nonrefundable Enrollment Fee will be processed immediately upon enrollment from the account indicated on the agreement.

Payments are processed on the 5th of each month until the total balance is paid in full. If the payment date falls on a weekend or banking holiday observed by the Federal Reserve, the payment will be attempted the following business day.

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When and what time will the funds be withdrawn from my bank account?

NBS specifies the date each payment will occur, but it is your financial institution that determines the time of day the payment is debited. NBS recommends you check with your financial institution to determine how far in advance funds should be deposited into your account to ensure the automatic payment clears. If a payment date falls on a weekend or banking holiday, the payment will be attempted the following business day.

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What happens if I miss a payment?

If you miss a payment, NBS will attempt to reprocess the missed payment on the 20th of the month. Due to NACHA (Electronic Payments Association) regulation changes, NBS will only attempt a payment three times before that payment is terminated. You will be assessed a $30 missed payment fee for each missed payment attempt. NBS charges this fee, in part, to offset the higher fees they are accessed by their bank when your payment is missed.

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Can I make changes to my monthly budgeted amount?

We understand changes may occur that can affect your monthly budgeted amount (for instance, awards, loans or scholarships obtained after the initial agreement has been processed). Please do not assume your balance will automatically be adjusted if financial aid is received or a class is dropped or added. If you wish to make changes to the original terms of this agreement, you must contact the Student Accounts office at 1-800-955-4464 x9552 ten business days in advance of the next scheduled payment date.

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What should I do if I change banks?

Contact NBS directly at 1-800-609-8056 during their regular business hours:

  • 7:30 a.m. to 7:00 p.m. (CST) Monday-Thursday
  • 7:30 a.m. to 5:00 p.m. (CST) Friday

 Be sure to have your NBS agreement number handy and the new banking information.

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What do I do if I have questions about my account?

Contact the Student Accounts office at 1-800-955-4464 x9552 during regular business hours (9:00 a.m. - 4:00 p.m. EST), or NBS directly at 1-800-609-8056 during their regular business hours:

  • 7:30 a.m. to 7:00 p.m. (CST) Monday-Thursday
  • 7:30 a.m. to 5:00 p.m. (CST) Friday

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I can't get past the Welcome screen when I click the "Proceed" button. What should I do?

For help navigating through e-Cashier, contact NBS at 1-800-609-8056 during their regular business hours:

  • 7:30 a.m. to 7:00 p.m. (CST) Monday-Thursday
  • 7:30 a.m. to 5:00 p.m. (CST) Friday

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You haven't addressed an e-Cashier question I still have. Is there additional information I can access?

While we've attempted to cover a variety of frequently asked questions, if you have additional questions or suggestions, please contact the Student Accounts office at 1-800-955-4464 x9552.

For more information about Nellnet Business Solutions, visit their web site at www.nelnetbusinesssolutions.com.

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If you would like more information regarding bills or NBS' e-Cashier plan,
call 1-800-955-4464 x9552,
or e-mail studentaccounts@kettering.edu.

If you would prefer to write to us, you can reach us at:

Student Accounts
Kettering University
1700 University Ave. (formerly known as W. Third Ave.)
Flint, MI 48504-6214


When do I need a Funds or Materials Request?

Complete a Funds or Materials Request to request funds or materials from the following departments:

  • Accounts Payable
  • Campus Bookstore
  • Operational Services
  • Purchasing
  • Student Accounts

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Where can I get a Funds or Materials Request form?

A hard copy of the Funds or Materials Request (KU-4) is available from your department secretary or through Operational Services. A fill-in form is also available at the Kettering Web site under Business Office - Forms.

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What information needs to be on a Funds or Materials Request?

Think of the five "W's" (who, what, where, when, and why) when completing a form. Complete instructions for completing the form are at the Kettering Web site under Business Office - Policies and Procedures.

Please note the following requirements for all Funds or Materials Requests:

  • The form should be typed in order to expedite the request quickly and accurately.
  • Only original signatures are accepted.
  • If a Purchase Order is involved, refer to the Purchase Order number on the form.
  • Due to federal regulations, payment for services or rentals must be issued directly to the individual / company providing the services or rentals.

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What information do I need on a Funds or Materials Request for attending conferences or seminars?

The majority of conference and registration fees are prepaid by check. Include the following and submit supporting documentation with the Funds or Materials Request:

  • name and remittance address of the company the check is to be made payable to
  • name of those attending the conference or seminar
  • date(s) and location of the conference or seminar
  • all reimbursable fees associated with the event

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What information do I need on a Funds or Materials Request for memberships?

The majority of memberships require the vice president's and president's approval. Obtain the normal authorized approvals when submitting memberships to Grants, Professional Funds, or other indexes. Include the following and submit supporting documentation with the Funds or Materials Request:

  • name and remittance address of the company the check is to be made payable to
  • name of person/people obtaining membership
  • all reimbursable related fees

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When do I use an Employee Travel Report versus a Funds or Materials Request?

Submit a Funds or Materials Request for reimbursement of expenses not related to travel, or for non-employees. Submit an Employee Travel Report for employee travel of any kind, whether training or eating at a local restaurant.

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Where can I get an Employee Travel Report?

A hard copy of the Employee Travel Report (KU-23) is available from your department secretary or through Operational Services. Instructions for completing the form are on the reverse of the form. Instructions for completing the form are also included within the form available at the Kettering Web site under Business Office - Forms.

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When do I do a Funds or Materials Request for a check?

You should complete a Funds or Materials Request to request a check under the following conditions:

  • received an invoice without a Purchase Order
    (note: highly discouraged practice as processing payments through the Purchase Order system satisfies IRS reporting issues)
  • issued a Purchase Order but the vendor/supplier does not invoice
  • reimbursements to individuals
  • fees for memberships and dues
  • fees for workshops and seminars
    (note: late registrants may request a Purchase Order for registration purposes if the vendor/supplier accepts them)
  • payment of fees for services or rentals provided without a Purchase Order (exception: prepaid Purchase Orders)
    (note: highly discouraged practice as processing payments through the Purchase Order system satisfies IRS reporting issues)

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How often are checks processed?

Check draws are processed once weekly with Friday's pay date. In the event Friday falls on a holiday, changes to the cutoff and check draw dates will be posted.

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What is the deadline to have a Funds or Materials Request for a check processed the same week?

You must submit Funds or Materials Requests to the Accounts Payable Office by Tuesday 5:00 p.m. with the proper index number, approvals and backup information in order to be included in the current week's check draw. Any changes to deadlines will be posted.

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Where do I pick up checks?

- You may pick up your payroll or student refund check in the Student Accounts office (2-312 CC) Monday through Friday, between 9:00 a.m. and 4:00 p.m. We will mail any payroll and student refund check not picked up within one week to the address printed on your check.

- All  reimbursement checks (including student reimbursement checks) are mailed via inter-org service to the department designated on the Employee Travel Report or Funds or Materials Request form.

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How do I purchase items for my department from the Bookstore?

Purchase departmental items using a Funds or Materials Request to obtain the maximum discount available and avoid paying sales taxes.

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You haven't addressed a Funds or Materials Request, Check or Employee Travel Report question I still have. Is there additional information I can access?

Should you have any questions regarding Funds or Materials Requests, contact the specific department (Accounts Payable, Campus Bookstore, Cashier's Office, Operational Services, Purchasing, or Student Accounts). See the Business Office Contact List or consult your Employee Telephone Directory.

Should you have any questions regarding Employee Travel Reports, contact your manager or:

Employee Travel Reports

Kathy Goodrich

x 9794

2-312 CC

Insurance

Kathleen Remender

x 9892

5-941 CC

Online Forms

Dennis Liagre

x 9875

5-940 CC

Travel Policy

Kathy Goodrich

x 9794

2-312 CC

 

 

 

 

 

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Why do I need a Purchase Order?

A purchase order is the University's binding contract with a vendor for procurement of goods and/or services.

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Where can I get a Funds or Materials Request form?

A hard copy of the Funds or Materials Request (KU-4) is available from your department secretary or through Central Receiving & Support. A fill-in form is also available at the Kettering Web site under Business Office - Forms.

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How do I fill out a Funds or Materials Request form?

Guidelines for completing the form are available at the Kettering Web site under Business Office - Policies / Resources.

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How soon can I get a Purchase Order?

Normal processing turn around time is two (2) working days. Exceptions are handled on a individual basis.

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Why does the Funds or Materials Request form have to be typed?

The form should be typed in order to expedite the request quickly and accurately.

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Why do I need three bids for purchases over $5000?

A minimum of three bids are needed to ensure that the university is receiving the best price for goods and/or services.

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How do I satisfy the three bid requirement if only one source provides the goods and/or service?

Include a memo of explanation with the Funds or Materials Request stating why there is only a single source.

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Why are vendors required to have insurance?

Vendors are required to carry a minimum of insurance in order to protect Kettering from additional liability unrelated to our normal course of business. Information regarding the insurance requirement is printed on the reverse of the Purchase Order.

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How much insurance is each vendor/individual required to carry?

Companies are required to carry Professional Liability & Workers' Compensation in the amount of $1,000,000/$1,000,000. Individuals must carry Professional Liability in the same amount. The University requires Insurance certificates from vendors prior to any activity taking place on campus.

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Does Kettering pay sales tax?

Kettering University does not pay sales tax on goods nor services providing that payment for these are made directly with University funds (for example, a University-issued check or credit card).

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What is considered a capital purchase?

Capital purchases include any item that costs $500 or more with an expected useful life exceeding one (1) year. Capital items exceeding $5,000 are red tagged and depreciated over the life of the asset. Capital items less than $5,000 are blue tagged and expensed in the year purchased.

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Why can't I charge capital items to the University purchasing card?

University purchasing cards are for low-value supply type items that you would normally classify to account 71010 (pens, pencils, paper, etc.). Exceptions to this policy must be approved by Kathleen Remender and the Department Head prior to the purchase.

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Why can't I charge capital items to my personal credit card?

Capital items are tagged for accounting and inventory purposes. You must use the Purchasing Department for all capital purchases.

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How are deposits paid?

Submit two (2) Funds or Materials Requests.

  • one (1) to Purchasing with the following information:
    the deposit amount required and date the check is needed
    the balance of purchase order to be paid at later date
     
  • one (1) to Accounts Payable requesting a check for the deposit amount and date the check is needed
    Accounts Payable will give the deposit check to Purchasing to be mailed with the PO.

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How are balances paid?

The company must submit an invoice for balances to be paid.

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Can I purchase items on eBay?

NO.

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Can I register for a conference on line?

Yes. However, you must still submit a Funds or Materials Request to either Purchasing (if a PO number is required and an invoice will be mailed to the University) or Accounts Payable (if they do not accept POs and require a payment by check).

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When do I need a prepaid purchase order?

Request a prepaid purchase order when the vendor requests payment in advance of shipment or you get a "Pro Forma Invoice."

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How do I obtain a prepaid purchase order?

Submit a Funds or Materials Request to Purchasing with back-up paperwork showing that a check is required.

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When do I need receiving?

Do receiving for anything ordered against a Purchase Order with the exceptions of E-XXXXX blanket Purchase Orders.

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How do I do receiving?

Send a memo requesting receipt of merchandise to Operational Services. Include the vendor name, Purchase Order number, and what item(s) you received.

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How is merchandise returned to the vendor?

Contact the vendor regarding their return policy. Usually they provide you a Returned Merchandise Authorization (also known as an RMA) and return instructions.

Following the vendor's instructions, complete a shipper and return the merchandise with the shipper to the Receiving Department. The shipper should include the following information: vendor info, RMA info, Purchase Order number, description and value of the merchandise being returned, reason for return, index number the merchandise was charged to (or Purchasing Card, if applicable), and the Authorized signature.

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How is a purchase order cancelled?

Send a memo stating you're canceling the purchase order to the Purchasing Department with proper signature authorization. Include the vendor name and purchase order number in your request.

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If you would like more information regarding purchase orders, contact Kathleen Remender by e-mail or at 1-800-955-4464 x9815.