Help Sheets

IT Help Sheets

Software Request Form

Communications

• Campus Telephone System Guide
• Campus Two-Way Radio Guides
• M3904 Phone Guide

Networking

• Kettering Wireless Troubleshooting/FAQ's
• Wireless Network Access - Windows 7
• Wireless Network Access - Windows 7 (no photos)
• Wireless Network Access - Windows XP
• Wireless Network Access - Windows XP (no photos)
• Wireless Network Access - Windows 8
• Wireless Network Access - Android
• Wireless Network Access - Apple iOS
• Wireless Network Access - Apple OS-X
• SSH Client Installation
• VPN Client Setup
• Using Remote Desktop
• Remote Desktop Connection via PuTTY SSH Tunnel

Web Based

• Accessing the Library Databases Through Blackboard
• Browser Proxy Settings
• How to make a Kettering University Homepage
• How to make a Kettering University Homepage via Mapped Drive letter in Windows
• How-to Submit your Organizational Webpages using SFTP See orgs.kettering.edu
• Accessing the Blackboard Content System with Web Folders on Windows XP

Email/Google Apps Information

• Barracuda User Guide
• Barracuda Spam Statistics
• Alumni Email Reset or Change Password
• Google Apps Log in
• Google Apps Server Settings for IMAP, POP, and SMTP (for email clients such as Outlook)
• Creating Google Apps signatures, email filters (under the "Quickstarts" heading), and other help
• Known issues in Google Apps (and issues compared to our current email system)

General PC Use

• Windows 7 Pre-migration Checklist
• Saving Flash Videos
• Installing/Using cutePDF Writer
• Guidelines for New PC's
• Restoring your files on the Windows Storage System
• Portable Media
• Automated Windows Patching System
• File Backup and CD Burning Process
• Compressing (or zipping) a file using Windows XP
• Installing the Berkeley Font
• Apple I-Tunes Settings to work with Kettering Proxy Server
• Unix User's Help
• Mapping a UNIX drive letter in Windows
• Using a laptop with the Applied Math Lab Projector
• Using a laptop with the General PC Lab Projector

Student Specific

• Card Access/ID Cards
• How-to Logon to Lab XP Computers
• Using the Student Data Network Storage Server
• Using Network Printers on the Wireless Network
• Setting Up Your PC to Use the Thompson Hall Network Connection